We value every purchase, and we do our best to honor all shipping requests to ensure you receive your items as quickly as possible. To guarantee that an item reaches you when expected, please read the shipping policy below for online orders. business shipping hours:

Monday — Friday, 9 a.m. — 2 p.m. PST, excluding national holidays

Jewelice processes order within 3-4 days of the order's placement. Orders placed from Friday to Sunday, or Holiday will be processed the following business day. Jewelice cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions and other circumstances that are irrelevant to Jewelice's control.

If UPS Next Day Air is selected on a non business day - it will ship on the following business day. For example, if you place your order on Saturday for 2nd Day, it will ship Monday and be delivered Wednesday.

Once orders are sent, they can no longer be cancelled and change of delivery address is no longer possible.  


The rate you see at checkout includes duties and taxes.  No need to worry about customs and clearance - your package will arrive straight to your door with no additional charges.

For international orders, if your package is unclaimed and returned back to us, we may refund the amount of the products, but the shipping cost will not be refunded.

We do not provide a return shipping label within our packaging as return international shipments are the customer’s responsibility. Jewelice is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement of compensation of returned packages lost in transit without proof of delivery to Jewelice.